Did you buy car, home or landlords insurance before 1 June 2025?
If you purchased a Kogan car, home or landlords insurance policy prior to the 1 June 2025 that is underwritten by our previous underwriter QBE Insurance, you can find more information on this page.
What you need to know
Kogan Insurance no longer partnered with their previous underwriter QBE Insurance from 2 June 2025. As such cover will end at the current end date on your Certificate of Insurance (COI).
We won’t be cancelling policies before their end date. The end date of your policy can be found in your Certificate of Insurance (COI). It’s on the front page, under the ‘Your Policy Renewal Summary’ heading with the exclamation mark.
What happens next?
You’ll receive an email with the details of when your policy is ending. You can also check your COI for the current end date.
What you need to do
If you would like to continue your insurance with Kogan, you can purchase a new policy with our new underwriter Allianz. It’s important to understand there may be some differences between your expiring policy and our new product. Please read the Product Disclosure Statement (PDS) to understand the terms of cover in our new insurance product.
For more information, access to the PDS and to purchase a policy please visit our website koganinsurance.com.au.
Alternatively, you can visit the Insurance Council of Australia at insurancecouncil.com.au. They’ll be able to direct you to an insurance provider who can help you find the right policy for you.
Important Documents
Car Insurance
Policies newly purchased or renewed with an effective date between 1 December 2023 and 1 June 2025:
- Comprehensive Car Insurance combined FSG and PDS
- Third Party Property Damage Car Insurance combined FSG and PDS
Policies with an effective date before between 1 December 2023 and 1 June 2025:
Other Valid Relevant Documents:
- Comprehensive Car Insurance AIG – for policies with an effective date from 26/10/24 to 01/06/25
- Comprehensive Car Insurance AIG – for policies with an effective date from 20/01/24 to 25/10/24
- Comprehensive Car Insurance AIG – for policies with an effective date from 11/11/23 to 19/01/24
- Comprehensive Car Insurance AIG – for policies with an effective date before 11/11/23
- Third Party Property Damage Insurance AIG – for policies with an effective date from 26/10/24 to 01/06/25
- Third Party Property Damage Insurance AIG – for policies with an effective date from 20/01/24 to 25/10/24
- Third Party Property Damage Insurance AIG – for policies with an effective date before 20/01/24
Home & Contents Insurance
- Home Insurance Combined FSG and PDS – for policies with an effective date from 11/11/2024 – 01/05/25
- Home Insurance Combined FSG and PDS – for policies with an effective date from 10/03/22 – 10/11/2024
- Contents Insurance Combined FSG and PDS – for policies with an effective date from 11/11/2024 onwards
- Contents Insurance Combined FSG and PDS – for policies with an effective date from 10/03/22 – 10/11/2024
- Home Insurance – Buildings KFS
- Home Insurance – Contents KFS – for policies with an effective date from 11/11/24 – 01/05/25
- Home Insurance – Contents KFS – for policies with an effective date from 10/03/22 – 10/11/2024
- Contents Insurance – Contents KFS – for policies with an effective date from 11/11/24 onwards
- Contents Insurance – Contents KFS – for policies with an effective date from 10/03/22 – 10/11/2024
- Home Insurance AIG – for policies with an effective date from 01/04/2025 – 01/06/25
- Home Insurance AIG – for policies with an effective date from 17/02/2025 – 31/03/2025
- Home Insurance AIG – for policies with an effective date from 11/11/2024 – 16/02/2025
- Home Insurance AIG – for policies with an effective date from 31/05/2023 – 10/11/2024
- Contents Insurance AIG – for policies with an effective date from 17/02/2025 to 01/06/25
- Contents Insurance AIG – for policies with an effective date from 11/11/2024 – 16/02/2025
- Contents Insurance AIG – for policies with an effective date from 31/05/2023 – 10/11/2024
Landlords Insurance
- Landlord Insurance AIG – for policies with an effective date from 01/04/2025 – 01/06/25
- Landlord Insurance AIG – for policies with an effective date from 17/02/2025 – 31/03/2025
- Landlord Insurance AIG – for policies with an effective date from 11/11/2024 – 16/02/2024
- Landlord Insurance AIG – for policies with an effective date from 31/05/2022 – 10/11/2024
Complaints Process
If you have a complaint or dispute, we’re committed to work with you to resolve it as quickly as possible. These steps are a part of our complaint and dispute resolution procedure:
First, get in touch with us on 1300 034 888 about your concerns, and we’ll do our best to resolve them straight away.
If we are unable to, or if you’re still not satisfied, our Customer Resolution Team will review your complaint and provide you with a response. You’ll be provided with the contact details of the person looking after your complaint and will receive regular progress updates.
When you make a complaint, please provide us with as much information as possible.
You can also make a complaint by contacting us on:
Post: Kogan Insurance, Locked Bag 2010, St Leonards, NSW, 1590
Email: resolution@hollard.com.au
Call: 02 9253 6600
If we can’t resolve your complaint:
If you’re not happy with our decision, or we’ve taken more than 30 days to respond to you from the date you first made your complaint, you may contact the Australian Financial Complaints Authority (AFCA) at:
Phone: 1800 931 678
Post: GPO Box 3 Melbourne VIC 3001
Website: afca.org.au
Email: info@afca.org.au
The AFCA service is provided to you free of charge. A decision by AFCA is binding on us but is not binding on you. You have the right to seek further legal assistance.
FAQs
What happens if I need to make a claim?
If you purchased a policy before 3 February 2022 that was underwritten by Hollard (you can find the information in the footer of your COI), and you need to make a claim, you can lodge your claim using the below details:
Phone: 1300 034 888
Fax: +61 2 8867 6797
For new car insurance claims email: newclaims@hollard.com.au
For new home, contents and landlords’ insurance claims email: homeclaims@hollard.com.au
What do I do if I need to make any changes to or cancel my current policy if it was purchased before 3 February 2022 and underwritten by the previous insurer Hollard?
We’re here to help and you will still be able to make changes or cancel your policy during the policy period. Please contact us to discuss your needs.
Phone: 1300 034 888
Email: customerservice@koganinsurance.com.au
Will this renewal decline affect me getting insurance in the future?
It shouldn’t, since the reason for not renewing is because the policy or product no longer exists. It’s not something you’ve done. If you’re not sure about how to answer any questions when you’re applying for a new policy, you should call the insurer you’re applying to and ask.
What should I do if I have a complaint?
If you have a complaint or dispute for your policy dated before 3 February 2022, we are committed to resolving it as quickly as possible. Please refer to the Hollard complaints process on our website for more information.
Is Kogan still offering Home, Landlords and Motor insurance?
Kogan Insurance is currently offering Home, Landlords & Car Insurance with a new insurer. Check out koganinsurance.com.au to get a quote!